So, how did the almost two month lasting struggle with HP’s support end (see part 1, part2)? On Wednesday evening, I received a mail that a 160 GB SSD was sent and we received it on Thursday morning. Also during the same week, we received a 500 GB 7200 RPM hard drive, which was meant [...]
Browsing Posts tagged hardware
Two weeks ago I wrote about my struggle with HP’s customer service. To summarize: HP was unable to replace a failed 160 GB SSD because it was not in stock and was unable to provide me any other alternative even after one month. In the end, a 250 GB SSD was promised, but it also [...]
One month ago, on the 25 May, I contacted HP support because a HP EliteBook 8540p (NU486AV) notebook had a broken 160 GB SSD disk (which is actually an Intel X25-M disk). The hard drive was not recognized anymore: both the BIOS and a Linux rescue cd could not find any connected hard drive. This [...]
Some time ago, I introduced a package for Smolt in Mandriva Cooker. Smolt is a tool developed for Fedora which collects information about all your hardware and submits it to a central database. On the smolts.org website, people can view all hardware entries and indicate which one is working OK for them. The database is [...]
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